Gloria NolascoMar 52 minHow could ITSM contribute to the purpose of any business: profitabilityWritten by David Lareau
Gloria NolascoFeb 142 minBRM Community of Interest - What's a gathering like?The Montreal BRM Community of Interest is organized by passionate, experienced BRM professionals who span over a multitude of BRM disciplines and industries w...
ssidenkoFeb 34 minHow do women get a seat at the table?When aiming to reach higher levels in business, women look up to inspiring and successful people, just like many men would do. However, one of the genders is...
Gloria NolascoJan 281 minITIL 4 Specialist: Drive Stakeholder ValueBased upon AXELOS® ITIL® materials. Material is used under licence from AXELOS Limited. All rights reserved. ITIL® is a registered trade mark of AXELOS Limit...
Gloria NolascoJan 281 minITIL 4 Specialist: Create, Deliver and Support (CDS)Based upon AXELOS® ITIL® materials. Material is used under licence from AXELOS Limited. All rights reserved. ITIL® is a registered trade mark of AXELOS Limit...
Gloria NolascoJan 281 minITIL 4 Strategist: Direct, Plan and Improve (DPI)Based upon AXELOS® ITIL® materials. Material is used under licence from AXELOS Limited. All rights reserved. ITIL® is a registered trade mark of AXELOS Limit...
Olivier AbécassisJan 235 minSETTING UP THE BUILDING BLOCKS TO ENSURE PROPER BUSINESS CONTINUITYMost business units today rely on IT departments to operate normally, and the stability of IT is essential to keep the business running smoothly. The IT depa...
Olivier AbécassisJan 162 minFirst 100 Days Guide for the New IT ManagersBECOMING AN ITSM PROFESSIONAL I started taking an interest in IT Service Management and the best practices suggested in the ITIL framework when I became a new...
ssidenkoDec 4, 20192 minWHAT DOES BRM SUCCESS LOOK LIKE? Lessons learnt from successful Business Relationship Implementation journeys As a firm that helps enterprises build business relationship capabilities via tr...
ssidenkoDec 2, 20192 minHOW DOES YOUR SOCIAL BRAIN AT WORK HELP YOU SUCCEED IN YOUR BRM ROLE?On our last day at the BRM Connect, we had the privilege to interview Daniëlle Hellebrand, a keynote speaker of the event, about her research. We were excite...
ssidenkoDec 2, 20192 minPROFESSIONAL BUSINESS RELATIONSHIP MANAGER AT USDA SHARES IMPLEMENTATION HIGHLIGHTSWhether you are new to the Business Relationship Management (BRM) world or not, you can never stop being curious about how other fellow practitioners make BR...
ssidenkoNov 19, 20193 minLOOKING BACK AT LARIMER COUNTY’S BUSINESS RELATIONSHIP MANAGEMENT IMPLEMENTATION JOURNEYDuring the BRM Connect conference in New Orleans, we met with Lee Reiff, a Business Relationship Manager and former student of IT Chapter. We had a discussio...
Benoit TessierJun 20, 20195 min5 Things to Remember About the New ITIL 4 PracticesITIL 4 was introduced earlier this year and makes important changes to earlier versions. Although we were only entitled to the first document on the foundati...
Benoit TessierJun 20, 20196 min5 choses à retenir sur la venue d’ITIL 4ITIL 4 a été introduit en début d’année et apporte des changements importants aux versions antérieures. Bien que nous n’ayons eu droit qu’au premier document...
Olivier AbécassisJan 9, 20191 minMARRIOTT BREACH CLUB – LEARN FROM ONE OF THE LARGEST BREACHES IN HISTORYBy Olivier Abecassis Download: Marriott Breach – From Info-Tech Research Group – Courtesy of IT Chapter The temperature is certainly rising at Marriott’s Hea...
Gloria NolascoAug 24, 20184 minHAVE YOU HEARD ABOUT VERISM™ AND WHY SHOULD YOU CARE?By Svetlana Sidenko As an IT or Business professional, have you heard about Agile, Lean or Six Sigma, COBIT, DevOps, PMBOK, or other frameworks, standards or...
Olivier AbécassisMar 27, 20182 minBRMP – PARIS, THE CITY OF LIGHTSBy Olivier Abécassis This week, Paris, the City of Lights, hosted the first global BRMP training completely in French! After the BRMP certification training ...
Gloria NolascoFeb 5, 20184 minWHEN THE BLAME GAME BEGINS: THE FIVE ‘WHYS’ OF STRAINED BUSINESS RELATIONSHIPSBy Svetlana Sidenko Your business partner is dissatisfied. You begin observing signs of strain in your relationship: there is finger-pointing, defensiveness...
Gloria NolascoApr 1, 20173 minLET’S FOLLOW COMMON SENSE INSTEAD OF ITIL BEST PRACTICES! REALLY? By Svetlana Sidenko IT professionals are sometimes labeled as being either outdated or too theoretical by referring to ITIL books or practicing ITIL. I have...
