Gloria NolascoMay 197 minLE RÔLE CRITIQUE DU CATALOGUE DE SERVICES INFORMATIQUES DANS LA RÉALITÉ D’AUJOURD’HUIPar Svetlana Sidenko Voici comment le catalogue de services informatiques favorise une gestion adaptée à la nouvelle réalité d'aujourd'hui.
Gloria NolascoMay 75 minCRITICAL ROLE OF IT SERVICE CATALOG IN TODAY’S REALITYThe first quarter of 2020 will be collectively remembered for years to come and the events happening today are now part of human history. In
Gloria NolascoApr 305 minWhy we need stronger Governance of Information & Technology in a “New Normal”By Svetlana Sidenko Business environment will never be the same Since mid-March 2020, we’ve had to cancel all business onsite activities ...
Gloria NolascoMar 52 minHow could ITSM contribute to the purpose of any business: profitabilityWritten by David Lareau
Gloria NolascoFeb 142 minBRM Community of Interest - What's a gathering like?The Montreal BRM Community of Interest is organized by passionate, experienced BRM professionals who span over a multitude of BRM discipl...
ssidenkoFeb 34 minHow do women get a seat at the table?When aiming to reach higher levels in business, women look up to inspiring and successful people, just like many men would do. However, o...
Gloria NolascoJan 281 minITIL 4 Specialist: Drive Stakeholder ValueBased upon AXELOS® ITIL® materials. Material is used under licence from AXELOS Limited. All rights reserved. ITIL® is a registered trade ...
Gloria NolascoJan 281 minITIL 4 Specialist: Create, Deliver and Support (CDS)Based upon AXELOS® ITIL® materials. Material is used under licence from AXELOS Limited. All rights reserved. ITIL® is a registered trade ...
Gloria NolascoJan 281 minITIL 4 Strategist: Direct, Plan and Improve (DPI)Based upon AXELOS® ITIL® materials. Material is used under licence from AXELOS Limited. All rights reserved. ITIL® is a registered trade ...
Olivier AbécassisJan 235 minSETTING UP THE BUILDING BLOCKS TO ENSURE PROPER BUSINESS CONTINUITYWritten by David Lareau, IT Service Management expert. Most business units today rely on IT departments to operate normally, and the stab...
Olivier AbécassisJan 162 minFirst 100 Days Guide for the New IT ManagersBECOMING AN IT SERVICE MANAGEMENT PROFESSIONAL By David Lareau I started taking an interest in IT Service Management and the best practic...
ssidenkoDec 4, 20192 minWHAT DOES BRM SUCCESS LOOK LIKE? Lessons learnt from successful Business Relationship Implementation journeys As a firm that helps enterprises build business relationship...
ssidenkoDec 2, 20192 minHOW DOES YOUR SOCIAL BRAIN AT WORK HELP YOU SUCCEED IN YOUR BRM ROLE?On our last day at the BRM Connect, we had the privilege to interview Daniëlle Hellebrand, a keynote speaker of the event, about her rese...
ssidenkoDec 2, 20192 minPROFESSIONAL BUSINESS RELATIONSHIP MANAGER AT USDA SHARES IMPLEMENTATION HIGHLIGHTSWhether you are new to the Business Relationship Management (BRM) world or not, you can never stop being curious about how other fellow p...
ssidenkoNov 19, 20193 minLOOKING BACK AT LARIMER COUNTY’S BUSINESS RELATIONSHIP MANAGEMENT IMPLEMENTATION JOURNEYDuring the BRM Connect conference in New Orleans, we met with Lee Reiff, a Business Relationship Manager and former student of IT Chapter...
Benoit TessierJun 20, 20195 min5 Things to Remember About the New ITIL 4 PracticesITIL 4 was introduced earlier this year and makes important changes to earlier versions. Although we were only entitled to the first docu...
Benoit TessierJun 20, 20196 min5 choses à retenir sur la venue d’ITIL 4ITIL 4 a été introduit en début d’année et apporte des changements importants aux versions antérieures. Bien que nous n’ayons eu droit qu...
Olivier AbécassisJan 9, 20191 minMARRIOTT BREACH CLUB – LEARN FROM ONE OF THE LARGEST BREACHES IN HISTORYBy Olivier Abecassis Download: Marriott Breach – From Info-Tech Research Group – Courtesy of IT Chapter The temperature is certainly risi...
Gloria NolascoAug 24, 20184 minHAVE YOU HEARD ABOUT VERISM™ AND WHY SHOULD YOU CARE?By Svetlana Sidenko As an IT or Business professional, have you heard about Agile, Lean or Six Sigma, COBIT, DevOps, PMBOK, or other fram...
