Expertise

At IT Chapter, you are sure to find knowledgeable professionals that have been around long enough to be the best at what they do. We make it a priority to put our expertise at your disposal. 
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Now more than ever, companies are in a need for Digital Transformation and this requires a certain familiarity with technologies and new trends. It’s essential for our consultants to stay in tune with all the changes in Information and Technology field. Our expertise gives us the ability to support your business in reaching your strategic objectives. 

SERVICE MANAGEMENT

  • Process assessments, road mapping, and frameworks.

  • ITSM tools implementation and improvement (ServiceNow, EasyVista, C2 Atom, HPSM, BMC Remedy)

  • Processes engineering and improvement

SERVICE MANAGEMENT

I&T GOVERNANCE

  • Assessments, road mapping, I&T governance frameworks

  • Scorecards, performance reporting

  • Policies, procedures, SOX compliance

  • Training - COBIT

I&T GOVERNANCE

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INFORMATION SECURITY & CYBERSECURITY

  • Strategic advice, cybersecurity assessment, road mapping, and frameworks

  • Information security governance

  • Cybersecurity incident management, access and identity management

  • Vulnerability audits

INFORMATION SECURITY & CYBERSECURITY

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OTHER EXPERTISE

  • Project Management

  • Business Relationship Management

  • Management of Change

OTHER EXPERTISE