Lack of empathy. IT Professionals often give it less credit that they should. With each new challenge associates are faced with, they experience several emotions, such as: fear of getting dragged out of their comfort zone, uncertainty, fear they won’t live up to what is expected of them, fear of getting fired / replaced etc. When implementing change, leaders need to take all of these into account and ensure that they offer people the necessary information which enables them to understand the big picture, their role in it, as well as feel safe and inspired. When change strikes, associates need to be kept in the loop, feel supported, empowered in making decisions and be treated as part of the change.
ADVICE: Apply your active listening skills and your emotional intelligence. Listen, listen, listen and empathize, make your team members the feel like they are supported and that you are all in the same boat.