Today, most organizations place a high importance on technology, as they allocate budgets and resources to developing tools which enable them to drive better customer experiences, optimize their processes, increase overall effectiveness, and generate insights and reports meant to help organizations better understand their stakeholders and markets. For example, in the US, companies are spending over 50% of their invested capital on IT (Laudon and Laudon, 2010), while international figures are increasing year by year. It is no wonder that adopting ITIL/ITSM has become a priority for many organizations and that rates are going up. According to research conducted in 2009*, in the USA, almost 54% of companies adopted ITIL on an operational level and almost 25% adopted ITIL on a strategic level, while a 2014 study** published by the Association for Information reveals that nearly 50% of the organizations worldwide have adopted ITIL, with Germany, Austria, and Switzerland coming in at 75%, the UK at 53% and the US and Australia at 40%. Still, we, at IT Chapter, know from experience that although up to 70% of companies include ITIL in their strategies, almost half of them fail to absorb it. On an organizational level, this equals wasted time, wasted money, confused stakeholders, and an overwhelming lack of trust towards internal IT departments.