For my part, I think that ITIL takes a more mature stance and comes out of his troubled adolescence that was ITIL v3. This new version, with what we know today, seems to me better connected to reality, more open to other practices and especially more agile. In short, ITIL 4 becomes a management framework well into its time. Now, it remains to be seen what other publications, which will appear later this year, have in store to help us better understand how ITIL 4 will have tangible effects on our service management. But already, I allow myself to think that this impact will be positive and will have the effect of modernizing our beloved management framework.