Time Is Running Out, The Latest Details On ITIL® V3 Official Retirement

IT Consulting, Training & Staffing Resource Hub January 15, 2021 | ITIL Since the new (not so new anymore!) ITIL® 4 framework was launched in 2019, IT Professionals have been transitioning or updating their skills to follow the latest schema. Until now, ITIL® v3 certifications have not been retired and for some people, continuing down […]

What You Need To Know About Service Management Excellence

IT Consulting, Training & Staffing Resource Hub August 11, 2016 | Service Management If there was ever a critical time for IT and Business structures to work together, that time would surely be now. We live in a day when organization’s stakeholders – Business Units, employees, Partners – have diversified needs, which require complex technological […]

Will Your ITIL/ITSM Initiatives Fail?

IT Consulting, Training & Staffing Resource Hub November 13, 2016 | ITIL I have decided to look at the factors which often affect ITIL/ITSM implementation and which, from my experience, revolve around how people relate to new ways of doing things. I have made a list of the top seven reasons why people resist change […]

Let’s Follow Common Sense Instead Of ITIL Best Practices! Really?

IT Consulting, Training & Staffing Resource Hub April 1, 2017 | ITIL IT professionals are sometimes labeled as being either outdated or too theoretical by referring to ITIL books or practicing ITIL. I have observed some of IT and Business Professionals questioning the value of ITIL, its validity and results. The opinions that are being vocalized […]

Have You Heard About Verism™ And Why Should You Care?

IT Consulting, Training & Staffing Resource Hub October 5, 2020 | ITIL As an IT or Business professional, have you heard about Agile, Lean or Six Sigma, COBIT, DevOps, PMBOK, or other frameworks, standards or methodologies which are used either in your organization or in ones you know? The answer is: Yes, of course, we […]

First 100 Days Guide For The New IT Managers

IT Consulting, Training & Staffing Resource Hub January 16, 2020 | Service Management I started taking an interest in IT Service Management and the best practices suggested in the ITIL framework when I became a new IT manager. I was responsible of setting up a ticketing tool and establishing key indicators in order to monitor […]

How Could ITSM Contribute To The Purpose Of Any Business: Profitability

IT Consulting, Training & Staffing Resource Hub Mars 3, 2020 | Service Management Are IT services just cost items? Can they contribute to the organization’s profitability and competitiveness by making it more agile, faster, lighter? IT is sometimes perceived as a controlling business function, difficult to change and therefore a blocker to the company’s efforts […]

ITIL® 4 Strategist: Direct, Plan & Improve (DPI)

IT Consulting, Training & Staffing Resource Hub January 29, 2020 | ITIL Based upon AXELOS® ITIL® materials. Material is used under licence from AXELOS Limited. All rights reserved. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.https://youtu.be/M3LgBCFe15o Share this post Share on facebook Share on google […]

ITIL 4 Specialist: Create, Deliver & Support (CDS)

IT Consulting, Training & Staffing Resource Hub January 28, 2020 | ITIL Based upon AXELOS® ITIL® materials. Material is used under licence from AXELOS Limited. All rights reserved. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.https://youtu.be/wg8-bnDEbbY Share this post Share on facebook Share on google […]

ITIL® 4 Specialist: Drive Stakeholder Value

IT Consulting, Training & Staffing Resource Hub January 28, 2020 | ITIL Based upon AXELOS® ITIL® materials. Material is used under licence from AXELOS Limited. All rights reserved. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.https://youtu.be/iuPxYqR7j5k Share this post Share on facebook Share on google […]