Have You Heard About Verism™ And Why Should You Care?

IT Consulting, Training & Staffing Resource Hub October 5, 2020 | ITIL As an IT or Business professional, have you heard about Agile, Lean or Six Sigma, COBIT, DevOps, PMBOK, or other frameworks, standards or methodologies which are used either in your organization or in ones you know? The answer is: Yes, of course, we […]

First 100 Days Guide For The New IT Managers

IT Consulting, Training & Staffing Resource Hub January 16, 2020 | Service Management I started taking an interest in IT Service Management and the best practices suggested in the ITIL framework when I became a new IT manager. I was responsible of setting up a ticketing tool and establishing key indicators in order to monitor […]

How Could ITSM Contribute To The Purpose Of Any Business: Profitability

IT Consulting, Training & Staffing Resource Hub Mars 3, 2020 | Service Management Are IT services just cost items? Can they contribute to the organization’s profitability and competitiveness by making it more agile, faster, lighter? IT is sometimes perceived as a controlling business function, difficult to change and therefore a blocker to the company’s efforts […]

What is VUCA and Why Business and IT Professionals Need to Learn How to Navigate in it

IT Consulting, Training & Staffing Resource Hub September 25, 2020 | Service Management The Volatile, Uncertain, Complex and Ambiguous (VUCA) landscape in the digitally enabled world is a fact of life and every Business and IT Professional needs to first, recognize complexity, and second, learn how to navigate in VUCA. We live in the era where […]