Time Is Running Out, The Latest Details On ITIL® V3 Official Retirement

IT Consulting, Training & Staffing Resource Hub January 15, 2021 | ITIL Since the new (not so new anymore!) ITIL® 4 framework was launched in 2019, IT Professionals have been transitioning or updating their skills to follow the latest schema. Until now, ITIL® v3 certifications have not been retired and for some people, continuing down […]

What You Need To Know About Service Management Excellence

IT Consulting, Training & Staffing Resource Hub August 11, 2016 | Service Management If there was ever a critical time for IT and Business structures to work together, that time would surely be now. We live in a day when organization’s stakeholders – Business Units, employees, Partners – have diversified needs, which require complex technological […]

Will Your ITIL/ITSM Initiatives Fail?

IT Consulting, Training & Staffing Resource Hub November 13, 2016 | ITIL I have decided to look at the factors which often affect ITIL/ITSM implementation and which, from my experience, revolve around how people relate to new ways of doing things. I have made a list of the top seven reasons why people resist change […]

Let’s Follow Common Sense Instead Of ITIL Best Practices! Really?

IT Consulting, Training & Staffing Resource Hub April 1, 2017 | ITIL IT professionals are sometimes labeled as being either outdated or too theoretical by referring to ITIL books or practicing ITIL. I have observed some of IT and Business Professionals questioning the value of ITIL, its validity and results. The opinions that are being vocalized […]

ITIL® 4 Strategist: Direct, Plan & Improve (DPI)

IT Consulting, Training & Staffing Resource Hub January 29, 2020 | ITIL Based upon AXELOS® ITIL® materials. Material is used under licence from AXELOS Limited. All rights reserved. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.https://youtu.be/M3LgBCFe15o Share this post Share on facebook Share on google […]

ITIL 4 Specialist: Create, Deliver & Support (CDS)

IT Consulting, Training & Staffing Resource Hub January 28, 2020 | ITIL Based upon AXELOS® ITIL® materials. Material is used under licence from AXELOS Limited. All rights reserved. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.https://youtu.be/wg8-bnDEbbY Share this post Share on facebook Share on google […]

ITIL® 4 Specialist: Drive Stakeholder Value

IT Consulting, Training & Staffing Resource Hub January 28, 2020 | ITIL Based upon AXELOS® ITIL® materials. Material is used under licence from AXELOS Limited. All rights reserved. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.https://youtu.be/iuPxYqR7j5k Share this post Share on facebook Share on google […]

Proactivity In IT

IT Consulting, Training & Staffing Resource Hub March 12, 2020 | Service Management In my last article I spoke about left shift during development process. This principle means that tasks performed upstream are more efficient, more profitable than when they are done in reaction. The same shift left principle applies to support: allow level 1 […]

Do You Have An Agile Service Management?

IT Consulting, Training & Staffing Resource Hub April 16, 2021 | ITIL In the age of digital transformation marked by an important shift towards a product management mindset, Agile’s influence on the project management industry continues to rise at a fast pace. Organizations and project professionals are embracing Agile tools more than ever and frameworks […]

5 Things To Remember About The New ITIL 4 Practices

ITIL 4 Practices | 5 Things To Remember | IT Chapter Blog

IT Consulting, Training & Staffing Resource Hub October 5, 2020 | ITIL ITIL 4 was introduced earlier this year and makes important changes to earlier versions. Although we were only entitled to the first document on the foundation, we are able to understand the nature of these changes and what that will mean in the […]