What is this about? 
VeriSM™ helps organizations understand and respond to the challenges of service management in the digital age. It creates a service management model in which all of the organizations' capabilities and responsibilities are deployed in the delivery of superior service. 
 
The International Foundation for Digital Competences (IFDC) has developed VeriSM™ - a service management approach specifically tailored to support organizations to help them succeed in the world of digital services.
 
 
What’s in it for you?
Become a certified service management professional - able to deliver consumer value.
 
VeriSM™ shows you how to fit your current, effective ways of working into an overall organizational context and to meet different service management situations. 
 
A few things you will learn about:
 
	
Driving internal engagement and making changes that matter to the customer
	
Delivering new service management and product development practices that put your business first
	
Implementing service management which adds value to your business, making you more valuable in the marketplace
 
 
Who should attend?
VeriSM™ training and certification is designed for people working in service management such as IT and Non-IT professionals, service owners and service managers - particularly those who are (or intend to be) involved in digital transformation. 
 
 
Duration
2 days
 
 
Prerequisites
None
 
 
Exam format
40 multiple-choice questions
Pass mark is 65%
Closed-book
60 minutes duration