VeriSM™ Foundation

What is this about?

VeriSM™ helps organizations understand and respond to the challenges of service management in the digital age. It creates a service management model in which all of the organizations' capabilities and responsibilities are deployed in the delivery of superior service.


The International Foundation for Digital Competences (IFDC) has developed VeriSM™ - a service management approach specifically tailored to support organizations to help them succeed in the world of digital services.



What’s in it for you?

Become a certified service management professional - able to deliver consumer value.


VeriSM™ shows you how to fit your current, effective ways of working into an overall organizational context and to meet different service management situations.


A few things you will learn about:


  • Driving internal engagement and making changes that matter to the customer
  • Delivering new service management and product development practices that put your business first
  • Implementing service management which adds value to your business, making you more valuable in the marketplace



Who should attend?

VeriSM™ training and certification is designed for people working in service management such as IT and Non-IT professionals, service owners and service managers - particularly those who are (or intend to be) involved in digital transformation.




2 days







Exam format

40 multiple-choice questions

Pass mark is 65%


60 minutes duration

VeriSM™ Foundation


    Please let us know you interested by filling the form below and we will contact you to schedule the course. 

    Click here to make your request

    Group pricing available


    • On site at Client Location or at IT Chapter offices
    • Online Instructor-Led


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