What is this about?
VeriSM™ helps organizations understand and respond to the challenges of service management in the digital age. It creates a service management model in which all of the organizations' capabilities and responsibilities are deployed in the delivery of superior service.
The International Foundation for Digital Competences (IFDC) has developed VeriSM™ - a service management approach specifically tailored to support organizations to help them succeed in the world of digital services.
What’s in it for you?
Become a certified service management professional - able to deliver consumer value.
VeriSM™ shows you how to fit your current, effective ways of working into an overall organizational context and to meet different service management situations.
A few things you will learn about:
- Driving internal engagement and making changes that matter to the customer
- Delivering new service management and product development practices that put your business first
- Implementing service management which adds value to your business, making you more valuable in the marketplace
Who should attend?
VeriSM™ training and certification is designed for people working in service management such as IT and Non-IT professionals, service owners and service managers - particularly those who are (or intend to be) involved in digital transformation.
40 multiple-choice questions
Pass mark is 65%
60 minutes duration
INQUIRE ABOUT AVAILABILITY
Please let us know you interested by filling the form below and we will contact you to schedule the course.
Group pricing available
- On site at Client Location or at IT Chapter offices
- Online Instructor-Led