ITIL® 4 Executive Brief

What is this about?

The ITIL® 4 Executive Brief provides the essential knowledge of the latest ITIL® 4 key concepts from a strategic stand point. In addition, participants will learn from our instructors, industry practitioners, who have executive ITSM implementation experience and first-hand knowledge.



What’s in it for you?

You will be able to:

  • Understand why ITIL® 4 is a practical and flexible basis to support organizations on their journey to digital transformation.
  • Understand what’s a Service Value System (SVS) and co-creation of value through service relationship
  • Understand how ITIL® 4 Value Chain end-to-end operating model enables creation, delivery and continual improvement of tech-enabled products and services
  • Understand how ITIL® 4 guiding principles can help an organization to adopt and adapt ITSM.
  • Understand the purpose of ITIL® 4 Practices
  • Learn how ITIL® 4 uses Key concepts from Lean IT, Agile, DevOps, and why these are important to deliver business value
  • Learn how ITIL® 4 supports the existing investment that people and organizations have made in ITIL



Who should attend?

The ITIL® 4 Executive Brief course fundamentally targets the executives, business leaders and other decision makers from the IT and business domains, including CIOs, CTOs, IT Directors, VPs and Program Directors.




2 hours





ITIL® 4 Executive Brief



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