ITIL® 4 Training

IT Chapter is qualified to deliver the entire schema of ITIL® 4 certification courses and we offer workshops intended to strategically target your organization’s needs. In addition, we can accommodate you in terms of language as we serve you in English and French!

The Foundation

Get started with the first level of certification

Choose one of our formats and begin your journey the way that suits you best

ITIL® 4 Foundation

ONLINE INSTRUCTOR-LED

ITIL® 4 Foundation

ONLINE SELF-PACED

The Managing Professional Levels

To learn and develop more relevant technical and management skills

ITIL® 4 Specialist – Create, Deliver and Support

The engine room of the IT and digital function

ITIL® 4 Specialist – Drive Stakeholder Value

Ensuring services delight customers, users, suppliers, and partners.

ITIL® 4 Specialist – High Velocity IT

The future of IT and digital products & service delivery.

The Strategic Leader Levels

A focus on the alignment of digital business strategy with IT strategy

ITIL® 4 Strategist – Direct, Plan and Improve

Bringing IT and digital strategies to life

ITIL® 4 Leader – Digital and IT Strategy

Influencing and directing business strategy through IT

IT CHAPTER'S ITSM VALUE PROPOSITION

In a time of unprecedented changes, organizations are required to be more agile and ready to adopt new ways of working to succeed. Through its framework, ITIL® 4 helps organizations to connect and align these different challenges that are relevant to ITSM professionals and to a wider range of professionals working in thedigital world.

ITIL® 4 provides a practical and flexible basis to support organizations on their transformational journey. It offers an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services. It also enables IT teams to continue to play a crucial role in wider business strategy and to adopt the new ways of working brought by the modern digital world.

Using references from ITIL® 4, we embed the best IT and Enterprise Service Management principles into your organization to increase delivery capacity and innovation, while improving behaviour and attitude regarding the delivery of continuous value improvement to customers.