IT Chapter is qualified to deliver the entire schema of ITIL® 4 training, including certification courses and workshops. In addition, we can accommodate you in terms of language as we serve you in English and French!
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Get started with the first level of certification
Choose one of our formats and begin your journey the way that suits you best:
ONLINE INSTRUCTOR-LED
ONLINE SELF-PACED
Establishing a good cross-practice collaboration and effective service value streams
Maximizing value from ITIL® 4 Incident Management, Service Desk, Problem Management, Service Request Management, and Monitoring and Event Management.
Minimizing the negative impact of incidents by restoring normal service operation as quickly as possible.
Helping to significantly influence user experience, customer experience, and the overall success of service relationships.
Reducing the likelihood and impact of incidents by identifying actual and potential causes of incidents and manage workarounds and known errors.
Supporting the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.
Systematically observing services and service components, and record, report and respond to selected changes of state identified as events.
To learn and develop more relevant technical and management skills
The engine room of the IT and digital function.
Ensuring services delight customers, users, suppliers, and partners.
The future of IT and digital products & service delivery.
A focus on the alignment of digital business strategy with IT strategy
Bringing IT and digital strategies to life.
Influencing and directing business strategy through IT.
In a time of unprecedented changes, organizations must be more agile and ready to adopt new ways of working to succeed. ITIL® 4 helps organizations to align different challenges to a wider range of professionals working in the digital world.
In addition, ITIL® 4 supports organizations on their business transformation journey. It offers an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services. Also, it enables IT teams to adopt the new ways of working brought by the modern digital world. ITIL® 4 embeds the best IT and Enterprise Service Management principles into your organization.
Agile and pragmatic approaches to implement improvements
World-class recognized bodies of knowledge to help you in this journey
Over 15 years of proven record in helping organizations grow and succeed
Discover how we can help you as an Accredited Training Organization providing ITIL® certification training