How Could ITSM Contribute To The Purpose Of Any Business: Profitability

IT Consulting, Training & Staffing Resource Hub Mars 3, 2020 | Service Management Are IT services just cost items? Can they contribute to the organization’s profitability and competitiveness by making it more agile, faster, lighter? IT is sometimes perceived as a controlling business function, difficult to change and therefore a blocker to the company’s efforts […]

Proactivity In IT

IT Consulting, Training & Staffing Resource Hub March 12, 2020 | Service Management In my last article I spoke about left shift during development process. This principle means that tasks performed upstream are more efficient, more profitable than when they are done in reaction. The same shift left principle applies to support: allow level 1 […]

Critical Role of IT Service Catalogs in Today’s Reality

IT Consulting, Training & Staffing Resource Hub May 7, 2020 | Service Management The first quarter of 2020 will be collectively remembered for years to come and the events happening today are now part of human history. In fact, the before and after pandemic are already reference points in time. In less than a week, […]

Start With Gartner ITSM Tools Magic Quadrant 2020 to Select Your ITSM Tools

IT Consulting, Training & Staffing Resource Hub October 15, 2020 | ITSM If your organization is looking to implement a new ITSM Tool, or not happy with the current one and in a process of comparative research, here are some recommendations. To start with, download the ITSM Tools Magic Quadrant 2020 and be informed about […]

Do You Have An Agile Service Management?

IT Consulting, Training & Staffing Resource Hub April 16, 2021 | ITIL In the age of digital transformation marked by an important shift towards a product management mindset, Agile’s influence on the project management industry continues to rise at a fast pace. Organizations and project professionals are embracing Agile tools more than ever and frameworks […]

Il est temps de miser sur des processus modernes de gestion des services

Les processus ITSM modernes on été le sujet principal webinaire qui a eu lieu le 26 mai 2020, alors que la majorité des entreprises du Québec se trouvaient, comme le reste du monde, plongées dans l’incertitude du ralentissement économique. Nous vous invitons à visionner cet enregistrement si vous êtes curieux de découvrir pourquoi, dans ce […]

Est-ce le temps de délaisser la formalité pour l’agilité ?

Est-ce le temps de délaisser la formalité pour l’agilité ? C’est la question qui a été répondue lors du webinaire qui a eu lieu le 13 octobre 2020. Nous vous invitons à visionner l’enregistrement pour découvrir les bases fondamentales de la pratique et leur application concrète sur le terrain. Présenté en collaboration par IT Chapter […]

5 choses à retenir à propos de ITIL 4

Voilà maintenant plus d’un an depuis que ITIL 4 a été introduit en apportant des changements importants aux versions antérieures. À l’heure actuelle, tous les modules sont disponibles avec le plus récent lancé en septembre : ITIL® 4 Leader – Digital & IT Strategy (offert uniquement en anglais pour l’instant). Bien que nous ayons eu […]

HAVE YOU HEARD ABOUT VERISM™ AND WHY SHOULD YOU CARE?

As an IT or Business professional, have you heard about Agile, Lean or Six Sigma, COBIT, DevOps, PMBOK, or other frameworks, standards or methodologies which are used either in your organization or in ones you know? The answer is: Yes, of course, we use those either in full or in part, in different departments, and […]