Cybersecurity Awareness: Defend Your Organization Against Cyber Threats

IT Consulting, Training & Staffing Resource Hub January 27, 2021 | Cybersecurity Last year, the pandemic lead to many interesting and unexpected events which affected us all at different levels. Unaware of what was ahead, we took part in a major shift in the business world to enter the virtual workplace. Through the changes and […]

Time Is Running Out, The Latest Details On ITIL® V3 Official Retirement

IT Consulting, Training & Staffing Resource Hub January 15, 2021 | ITIL Since the new (not so new anymore!) ITIL® 4 framework was launched in 2019, IT Professionals have been transitioning or updating their skills to follow the latest schema. Until now, ITIL® v3 certifications have not been retired and for some people, continuing down […]

Happy Holidays from IT Chapter!

IT Consulting, Training & Staffing Resource Hub December 13, 2020 Share this post Share on facebook Share on google Share on twitter Share on linkedin Share on pinterest Share on print Share on email

Communication Principles Successful BRMs Swear By (Part I)

IT Consulting, Training & Staffing Resource Hub June 28, 2016 | BRM Good communication is an important competency which affects both how people perceive what you are transmitting and how they react to it. To build and maintain successful business relationships, we must consistently and deliberately assess and grow our power communication skills and our […]

Communication Principles Successful BRMs Swear By (Part II)

IT Consulting, Training & Staffing Resource Hub July 24, 2016 | BRM My previous post was all about communication and how our body language affects how we feel about ourselves. Now, I want to share with you my thoughts about being emotionally intelligent and how to apply this skill in a business environment. There are […]

What You Need To Know About Service Management Excellence

IT Consulting, Training & Staffing Resource Hub August 11, 2016 | Service Management If there was ever a critical time for IT and Business structures to work together, that time would surely be now. We live in a day when organization’s stakeholders – Business Units, employees, Partners – have diversified needs, which require complex technological […]

Communication Principles Successful BRMs Swear By (Part III)

IT Consulting, Training & Staffing Resource Hub September 1, 2016 | BRM Persuasion and communication go hand in hand, as they serve a common goal: to determine people actions either actively or passively. It is no wonder that there is a whole science of persuasion, which covers topics like how people perceive their own influence, […]

Will Your ITIL/ITSM Initiatives Fail?

IT Consulting, Training & Staffing Resource Hub November 13, 2016 | ITIL I have decided to look at the factors which often affect ITIL/ITSM implementation and which, from my experience, revolve around how people relate to new ways of doing things. I have made a list of the top seven reasons why people resist change […]

Let’s Follow Common Sense Instead Of ITIL Best Practices! Really?

IT Consulting, Training & Staffing Resource Hub April 1, 2017 | ITIL IT professionals are sometimes labeled as being either outdated or too theoretical by referring to ITIL books or practicing ITIL. I have observed some of IT and Business Professionals questioning the value of ITIL, its validity and results. The opinions that are being vocalized […]

When The Blame Game Begins: The Five ‘Whys’ Of Strained Business Relationships

IT Consulting, Training & Staffing Resource Hub February 5, 2018 | BRM Your business partner is dissatisfied. You begin observing signs of strain in your relationship: there is finger-pointing, defensiveness, even passive-aggressive behaviour in your organisation. Furthermore, your business partners no longer include you in strategic discussions.How did this happen? What methods can you use […]